Tag Archives: customer service

Which Is The Best Social Media Platform For Customer Service?

The Pros and Cons-Customer Service Platform_Banner
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Social media is not just a fad amongst teenagers anymore, businesses are using it for marketing purposes and a lot more the world over. It is increasingly being recognized as a platform where customers can raise their concerns (good or bad) related to that business\’s products/ services. \”A lot of people think that Twitter is a fad and you can\’t really use it effectively to talk to customers,\” said Bianca Buckridee, Vice President of Social Media Operations for JP Morgan Chase clearly indicating that there are many businesses out there who haven\’t explored the full potential of even the most popular ... Read More »

A Lesson in Customer Service from Moz

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Like every other social media / content strategist out there, I have Moz\’s blog in my RSS feed and I follow them on Twitter. They come up with some pretty nifty content all the time, and at least for me, are the most trustworthy source for SEO information out there. I\’ve always held them in high stead for being classy in whatever they do, and yesterday when the Moz site went down, my respect for them didn\’t fall and their image in my mind was not tarnished. If anything, I respect them a little more for how they handled the ... Read More »

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